Once your order is placed you will receive an order confirmation email.
THE GRAND COLLECTIVE works with the best shipping companies to get your order to you safely!
Domestic Shipping within Canada - $20.00 flat rate (unless otherwise noted)
Parcels will be shipped via Canada Post within three business days of receipt of payment and a tracking number will be provided. Please allow 2-5 business days for delivery.
US Shipping - $25.00 flat rate (unless otherwise noted)
Flat rate shipping within the US applies to most items, however is not applied to oversized items. All items are shipped via FedEx Standard within three business days of receipt of payment and a tracking number will be provided. Customs, duties or taxes on international shipments are payable by the customer upon receipt of parcel. Please allow 2-7 business days for delivery within the US.
We do ship internationally! Please send an email to rfalle@thegrandcollective and we will provide you with a shipping quote for your order. We will determine the best method of shipping based on order value, weight and volume. All international orders will be shipped within three days of receipt of payment. Please allow 1-6 weeks for international delivery.
Thank you for shopping THE GRAND COLLECTIVE!
Returns & Exchanges
THE GRAND COLLECTIVE takes pride in the quality and uniqueness of the merchandise we offer, and we would like to note that with all handcrafted items there will be some variance between the photo and your item. It is our hope that you will be completely satisfied with your purchase, however we will give thoughtful consideration to your request for a return, exchange or credit within 5 days of your purchase or shipment date (excluding shipping) when accompanied by original receipt. Changes to your order may be made up to 24 hours after purchase.
To process the exchange or return of any unused item please fill out the the return/exchange form on the back of the packing slip with return address:
THE GRAND COLLECTIVE
741 Bishop Street.
Cambridge, ON, N1T 1N5
Damages, shortages and defects must be reported in writing within 48 hours of receipt of goods. Please keep all original packaging for return/exchange, and follow return/exchange process listed above.
Refunds are issued in the original payment form and price, less original shipping and handling and return shipping charges. Please allow 5-10 business days for your refund to appear posted back to your method of payment.
If you have any questions, please feel free to contact us at firstname.lastname@example.org or 519.240.5283